Frequently Asked Questions
All your questions about bijee answered
All your questions about bijee answered
right here
From opening an account to withdrawing money via bKash, claiming bonuses to responsible gaming — find detailed answers to everything in one place.
bijee is a trusted online gaming platform for players in Bangladesh, offering slots, live casino, cricket betting, and fishing games alongside easy support in Bengali. Whether you have questions about registration, deposits and withdrawals, bonuses, or responsible gaming — the Q&A below will help you find your way. If you still have any doubts, our 24/7 live chat support is always ready.
Account and Registration
Opening an account at bijee is simple and fast. You can register with an active mobile number and a valid email address. As part of the identity verification process, your National ID or passport details may be requested later. Providing complete and accurate information helps activate your account quickly so you can enjoy all the features.
bijee is only for those aged 21 and above. During registration you must confirm that you are at least 21 years old. Any account found to belong to someone underage will be closed immediately. This rule is strictly followed to ensure responsible gaming.
The most common cause of login trouble is an incorrect password or mobile number. Use the "Forgot your password?" option to reset your password by sending an OTP to your registered number. If the problem continues, contact our 24/7 live chat support — help is available in Bengali.
No, each person is allowed a maximum of one account at bijee. Attempting to create multiple accounts using the same mobile number, email, or payment method may result in all accounts being suspended. This rule is in place to maintain a fair playing environment.
Changing your name or date of birth after registration requires support assistance. Changing your mobile number or email requires identity verification. This process exists for your security — contact live chat and the bijee team will help you easily.
Deposits and Withdrawals
Depositing from bKash to bijee takes just a few minutes. Your balance is usually updated immediately after a successful payment. If the balance does not appear within 15 minutes, contact live chat with your transaction reference number and we will resolve it quickly.
The minimum deposit amount at bijee is ৳100 for every payment method. For withdrawals, a minimum of ৳500 applies. These limits are the same across all methods — bKash, Nagad, Rocket, and bank transfer. Transactions below the minimum amount will not be processed.
The usual processing time for a withdrawal from bijee to Nagad is 10 to 45 minutes. In most cases the money arrives in your Nagad account within that time. There may be a slight delay during busy periods, but if it takes longer than 45 minutes please contact live chat.
Yes, bijee supports bank transfers. Transfers are accepted from major banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Processing time for bank transfers may be slightly longer than mobile banking — it is generally completed within banking working hours.
bijee generally does not charge any additional fees on transactions. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges — this is entirely subject to their own policies. You can ask support about charges before any transaction.
To ensure security and prevent fraud, bijee may require identity verification before processing withdrawals above a certain amount. A copy of your National ID or passport and proof of ownership of the payment method may be requested. This is a routine process and part of a safe gaming environment.
Games and How to Play
To bet on BPL or any cricket match at bijee, first log in to your account and go to the Cricket section. Select your preferred match and betting market, enter the amount, and confirm. You can place bets both before the match starts and while it is live. Bets cannot be changed after confirmation, so choose carefully.
Playing slots at bijee is easy — select any game, set your bet amount, and spin. A variety of popular slots are available including Pragmatic Play's Gates of Olympus and Sweet Bonanza, as well as PG Soft's Fortune Tiger. Each game comes with a paytable and rules — take a look before you play.
RTP or Return to Player is a long-term mathematical average — it shows what percentage of total bets a game returns as prizes over time. A higher RTP is more favourable for players in the long run. However, it is not a guarantee for any individual session — every spin is completely independent and random.
Yes, all bijee games are fully optimised for mobile browsers. There is no need to download a separate app — you can comfortably enjoy live casino, slots, fishing games, and cricket betting from any modern smartphone browser. Keep a stable internet connection for the best experience.
All games at bijee are powered by software from reputable providers such as Pragmatic Play, PG Soft, JILI, and Spribe. These providers regularly verify their Random Number Generator (RNG) systems through third-party audits. bijee is fully committed to fair play and transparency.
At bijee you can bet on various markets in the T20 World Cup including match result, innings runs, top run scorer, and top wicket taker. Special markets may also be available for Bangladesh Tigers matches. The live betting option allows you to place real-time bets at changing odds while the match is in progress.
Bonuses and Promotions
New members receive a 100% bonus on their first deposit — up to a maximum of ৳10,000. That means depositing ৳1,000 earns you an additional ৳1,000 in bonus. To claim this bonus, register at bijee and make your first deposit. The bonus will be added to your account automatically.
The wagering requirement for the bijee welcome bonus is 20 times (20x). That means if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets before withdrawing. Once this condition is met, the bonus funds convert to real money and can be withdrawn by any method.
The bijee VIP program has four tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.5% cashback), Gold (up to 0.8% cashback), and Platinum (up to 1.0% cashback). Moving up to a higher tier increases your cashback and gives you access to special offers and priority support.
Cashback is calculated each week at a set percentage based on your VIP tier. It is generally calculated on net losses on a weekly basis. For the specific calculation method and current offers, check bijee's promotions page or ask via live chat.
bijee regularly offers various promotions and special deals — special bonuses may appear during Eid, Pohela Boishakh, or major cricket tournaments. To stay updated on the latest promotions, check the promotions section of the site regularly or ask via live chat.
Safety and Responsible Gaming
Yes, bijee uses SSL encryption technology to keep all information secure. Your personal details, transaction records, and payment data are stored with the highest level of security. Your information is not shared with third parties in accordance with our privacy policy.
bijee takes responsible gaming seriously. You can request to set deposit limits, restrict session time, or take a temporary break. To use the self-exclusion feature, contact support via live chat or email — we will assist you with care.
If you notice any suspicious activity, immediately contact bijee live chat or email [email protected]. Our security team will investigate your account quickly and take the necessary steps. Change your password and do not use the same password anywhere else. Keep a strong and unique password to stay safe.
Gaming addiction is a serious matter and you are not alone. You will find detailed information and resource links on bijee's responsible gaming page. The support team will help you with self-exclusion or setting limits in complete confidence. Seek professional help if needed — it takes courage to do so.
bijee customer support is available seven days a week, 24 hours a day in Bengali via live chat. You can also contact us by email: [email protected]. Live chat typically gets a quick response — feel free to reach out with any issue.
Still have questions? Get in touch with support
The bijee expert team is always by your side — start a live chat now or send an email for fast help in Bengali.
Live Chat Support
Available in Bengali 24 hours a day, 7 days a week. Start a live chat from any page on the site.
Email Support
[email protected] — you will usually receive a reply within a few hours.